WAYS TO IMPROVE THE QUALITY OF PUBLIC TRANSPORT SERVICES
Ключевые слова:
transport services, exploratory factor analysis, transportation quality, regression analysis, satisfaction, qualitative analysis, public transportation, servqual standsАннотация
Organizations which give public transportation administrations ought to get inspiration to work on the nature of their administrations while diminishing the expenses. Essential point of the momentum research is to do examination concerning nature of transportation framework in Bukhara – quite possibly of the main city in Uzbekistan as far as being verifiable and social spot, in this manner drawing in additional vacationers. The strategy followed by this exploration is to utilize subjective review which has been done in light of the overview and quantitative review which depended on the outcomes got from a specific gathering. Understudies who made the portrayal of test were the significant clients of transport. A portion of the elements which enormously affect the general fulfillment level are: regulator conduct, innovation, drivers conduct, comfort, conveniences lastly the cost. For the most part, understudies feel disappointed with the public transportation quality. While innovation is most invited factor, accommodation is the last to be valued. By considering the outcomes, the ongoing review will attempt to concoct a few creative ways to deal with work on the productivity and nature of public transportation in the city.