СТРАТЕГИЧЕСКИЕ И ТАКТИЧЕСКИЕ ПРОБЛЕМЫ РАЗВИТИЯ КАДРОВОЙ ПОЛИТИКИ В ОТЕЛЬНОМ БИЗНЕСЕ КАЗАХСТАНА

Abstract

The issues of how to improve the activities of contact personnel, on which the quality and competitiveness of the services offered depends, as well as the main tactical problems that arise when working with contact personnel in the hotel business were considered.
To increase the efficiency of the hotel business, a priority task in tactical terms, the optimization of business processes and a detailed review of all business processes and their improvement are proposed. These processes are operational and solve tactical tasks, but they play one of the most important roles in the hotel business and are of high importance. The article suggests and describes the main stages, since personnel management is a continuous process that allows you to more accurately form the image of the hotel and increase its competitiveness in the market.